Support

How can we help?

Email support@echoappdev.com and a real person will get back to you, usually within two business days.

It helps to include the app name, your iPhone model and iOS version, and what you were doing when the problem happened. A screenshot is always welcome.

How do I cancel or manage my subscription?

Subscriptions are billed through your Apple ID. On your iPhone, open Settings, tap your name, then Subscriptions, and pick the subscription you want to change or cancel. Canceling stops the next renewal; you keep access until the end of the period you've paid for. Apple's guide: View, change or cancel your subscriptions.

Can I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. If something went wrong on our side, email us too and we'll help however we can.

I got a new phone. How do I restore my purchases?

Sign in with the same Apple ID and the same account you used before. If a subscription doesn't show up, use Restore Purchases in the app's settings.

How do I delete my account?

Email support@echoappdev.com from the address linked to your account, or use the delete-account option in the app's profile settings where available. Deleting your account permanently removes your profile and workout history. It does not cancel an active App Store subscription, so cancel that in Settings as well. See our Privacy Policy for details.

I signed in with Apple and chose "Hide My Email." How do you reach me?

We receive a private relay address from Apple, and messages we send there are forwarded to you. If you write to us from a different address, tell us so we can find your account.